July 30, 2025

Ready to use process documentation to multiply your company’s capabilities?

Picture this: It’s the 1940s. World War II is raging. Factories across the U.S. are running at full tilt, cranking out tanks, bullets, uniforms, and Spam (lots of Spam). The problem? Half the workforce is overseas, and the other half includes folks who have never set foot on a production floor. Uncle Sam didn’t just need workers; he needed those workers trained yesterday. Enter the Training Within Industry (TWI) program. It was the government’s secret sauce for scaling manufacturing output. TWI’s "Train the Trainer" approach taught supervisors how to teach, not just do. It was simple, repeatable, and brilliant. And it revolutionized workforce development.

Fast forward to today... your business might not be producing parachutes or rivets, but I’m willing to bet you’ve got your own version of chaos. Maybe it’s onboarding a dozen new team members at once. Or rolling out a new location. Or promoting a manager who’s great at their job… but doesn’t know the first thing about teaching others to do it.

That’s where process documentation and a little modern-day TWI inspiration comes in.

Let’s Talk About Why This Matters
Before I dive into the how, let’s level set on the why. Here’s the scenario I see all the time:

  • A business is growing fast (congrats!).
  • A great worker gets promoted to be a manager.
  • That manager is now supposed to train the team, but has no idea how to.
  • They teach based on memory, personal preference, or guesswork.
  • The results? Inconsistent performance, confusion, wasted time, and eventually... business stress.

I help business owners break this cycle. How? By transforming their managers into effective trainers through rock-solid process documentation. When you do this right, you don’t just scale, you scale with consistency, confidence, and sanity.

History Has Your Back: Train the Trainer, 1940s Style
Let’s give a nod to our wartime heroes in khakis. The TWI program was designed to teach supervisors three things:

  1. How to instruct a job.
  2. How to improve a job.
  3. How to lead people.

The first step had to be: "Job Instructions" and it was the game changer. It taught supervisors to break down tasks, standardize instructions, and guide workers step-by-step. If that sounds like process documentation, that’s because it is.  The brilliance of TWI was its simplicity: don’t wing it. Teach by following a documented, proven process. And when each trainer teaches the same method, magic happens scale becomes sustainable.

I may not be able to rock a fedora and clipboard like a 1940s factory supervisor, but I’m carrying that same spirit into the boardrooms and breakrooms of modern businesses. And I’m telling you this still works.

The Power of Documented Process = Exponential Training Value
If you document the exact way a job should be done and then teach your managers how to train others using that documentation, you’ve created a multiplying effect:

  • Your training becomes consistent. No more version 1.1, 1.5, or “Jill’s way vs. Dave’s way.”
  • Your knowledge transfer speeds up. Training time gets slashed because managers aren't reinventing the wheel every time.
  • Your quality improves. When everyone follows the same steps, errors and inefficiencies drop.
  • Your managers get empowered. They’re no longer “hoping they’re doing it right”, they know they are.

And here’s my favorite part: when you do this right, your business keeps improving because you now have the infrastructure to make smart changes that stick.

How I Help Business Owners Like You Do This (Without Losing Your Mind)
Look, I get it. You’re busy. You’re juggling growth, staff issues, customer demands, and probably fighting with the office printer. You know you need better training systems, but you don’t have the bandwidth to sit down and write a 40-page SOP for how to onboard a customer service rep.

That’s where I come in. I roll up my sleeves and help you document your key processes clearly, efficiently, and with input from the people doing the work. Then, similar to the TWI method, I show you how to transform those docs into training tools that your managers can use right away. This isn’t theory, it’s action. Over the course of the program, we slowly shift to the model where your team is doing the work more, as I transition out.  And once they start using these documented processes to train consistently, the ROI is huge.  

Ready to Start Training Your Trainers the Right Way?
Here’s how you can leverage process documentation to get this rolling in your own business:

1. Pick a process that matters

2. Record the work being done - in real time.

3. Document It Step-by-Step

4. Create a Simple Training Format

5. Coach your managers to be trainers. Teach them not just what to teach, but how to teach:

  • Explain each step.
  • Show the step in action.
  • Have the trainee repeat it.
  • Provide feedback and correct gently. (Yes, this is almost exactly how the 1940s TWI model worked—because it works.)

6. Review, Refine, Repeat: Encourage managers to offer feedback on the process docs. As your business evolves, so should your documentation. But the foundation will always be there.

Let’s Make Your Business More Teachable
Your business should never be dependent on one person knowing how to do something. That’s a recipe for burnout and bottlenecks. With process documentation, you make your business teachable. And when your managers become confident, consistent trainers, that teachability multiplies across every location, team, and function.

So if you’re ready to scale smarter, reduce chaos, and build a company that trains itself, let’s talk.

Visit www.henderberg.com or shoot me a message on LinkedIn. You’ve got big goals. I’ve got the documentation program to help you get there, with clarity, confidence, and maybe even a little extra free time.

Oh, and one more thing to remember: process beats personality every time. Let’s write it down and train it well.